Redseven Golf Terms & Conditions

These conditions apply to all bookings – please take the time to read and understand them fully. The conditions are split into 3 parts. ‘Part 1’

applies to all bookings. In addition to ‘Part 1’, ‘Part 2’ also applies to all bookings classified as ‘Packages’ by the terms in ‘Your Holiday Contract’

and ‘Part 3’ applies to bookings classified as ‘Other Travel Arrangements’.

1. YOUR HOLIDAY CONTRACT Your booking is made with Redseven a trading style of Bargain Travel Bureau Limited. When booking a holiday you guarantee that you have the authority toaccept and do accept on behalf of your party the terms of these booking conditions and the booking conditions of any contract principal where we areacting as agent. It should be noted that the conditions vary slightly dependent on whether you are booking a ‘package’ or ‘other holiday arrangements’. The term ‘package’ is defined as a pre-arranged combination of at least two of: (a)transport; (b) accommodation; (c) other services not ancillary to transport or accommodation and forming a significant part of the package booked together foran inclusive price and for which full payment is made to us. All remaining products, including transport and accommodation booked at separatetimes or not at an inclusive price constitute ‘other travel arrangements’, which we arrange as your booking agent. Please note that different terms and conditions may apply between you and any of the airlines, hotels, tour operators involved in providing your travel arrangements. These terms and conditions will be provided to you on booking. By making this booking you agree that we may pass anyinformation you provide on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may alsobe provided to security or credit checking companies, public authorities such ascustoms/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), you should note that controls on data protection in your destination may not be as strong as the legal requirements in this country. A contract will exist as soon as payment has been accepted and a confirmation invoice has been issued. These bookingconditions form part of your contract with us. This contract and any matters arising from it are governed by English Law and we both agree to submit to the jurisdiction of the English courts.

2. DEPOSITS AND BALANCE PAYMENTSWhen you make a booking a deposit is required (plus insurance premiums if applicable). The deposit required is as follows: For destinations of UK, Ireland, France & Belgium: £50 per person or 10% of the total value (whichever is greater)For other European & Mediterranean destinations: £100 per person or 10% of the total value (whichever is greater)For Worldwide destinations: £150 per person or 10% of the total value (whichever is greater)These deposits do not include any flight arrangements that you may wish us to book on your behalf in addition to your ground arrangements, and by requesting us to do so, all payments attributed to flights will be deemed as non refundable deposit payments. Some airlines insist on full payment at time of booking, which you must pay in full at point of sale. All payments made to us are deducted from your total holiday invoice inclusive of flights, and act as deposit payments until your balance is zero. The cancellation policy of these terms act independently from air fare rules that are communicated to you at point of sale. Please note deposits are non refundable, unless we are unable to confirm your original booking request and an alternative is not accepted. For bookings made within 10 weeks of departure immediate full payment is required. The balance of your holiday must be paid 10 weeks prior to your departure; this date will be shown on your confirmation invoice. Please note we do not send reminders. If the balance is not paid by this date we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph headed ‘Cancellations by you’. Please note that all airfares are subject to increase until full payment is received and tickets issued, it is therefore to your advantage to finalise payment as soon as you can after booking. If full payment is accepted at the time of booking, the deposit will be deemed to have been included.

3. PRE-PAID TAXESYour tickets will show the pre-paid taxes known at the time of booking. If any Government Body, Airport Authority or Airline increases or introduces a tax thiswill have to be paid on occasion, even if it is after your tickets have been issued. If your flight is part of a package please see “your holiday price”. Local taxes: it is not always possible to include all departure taxes on your ticket - in some casesdeparture taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Please check these amounts with the airline when you are reconfirming. Where scheduled airlines are booked, Scheduled Airline Failure Insurance will be added to your booking.

4. AMENDMENTS BY YOUIf, after a confirmation invoice has been issued, you wish to change your holiday arrangements we will do our utmost to make these changes. Any change to anitinerary prior to receipt of your final payment will be treated as an amendment. Depending on the amount of work involved, each change will incur an amendment charge which will not exceed £50 per person, in addition to any further costs or charges that we incur from our suppliers in making thealteration. If full payment has already been received amendments are treated as cancellations and the cancellation charges detailed below will apply.Please note that some suppliers, in particular airlines, do not allow a name change and may consider this as a cancellation and re-booking with a 100% cancellation charge.

5. CANCELLATIONS BY YOUShould you for any reason have to cancel your booking you must give us written notice of cancellation signed by the person who originally made the booking. Cancellation charges are as set out in clause 5.1. In the case of a package thefollowing scale of charges plus any additional charges passed onto us by airlines and suppliers (e.g. non refundable airlines) depending on the date of cancellation.

5.1 CANCELLATION CHARGES• Prior to 71 days: deposit forfeited• 70-60 days: deposit plus 30% of total holiday cost plus prepaid flights in full • 59-42 days: deposit plus 50% of total holiday cost plus prepaid flights in full • 41-28 days: deposit plus 70% of total holiday cost plus prepaid flights in full • Less than 27 days: deposit plus 100% of total holiday costAfter departure there will be no refund of any unused component of your holiday. The pre-booked addition of excursions, experiences or other arrangements are non-refundable and non transferable. We must be advised of any decision tocancel in writing. The cancellation will take effect from the day the written confirmation is received.

6. ROUTINGS AND TIMINGSUnless otherwise stated, the routing on your air ticket cannot be changed by you once the balance has been paid. Please note that the timings of air, sea, road and rail departures are estimates only. These timings may be affected by operationaldifficulties, weather conditions or passenger failure to check in on time. Flight timings are subject to change as a result of airline procedures and latest available times will appear on your final itinerary. Please note that direct flights can have a scheduled stop en route. Most airlines reserve the right to alter their schedule, destination airport and type of aircraft. Such changes will not entitle you tocompensation nor to cancel or change your arrangement without paying normal charges. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. We do not make any arrangements if there is a delay at the outbound or inbound points of departure. Most airlines however do make provisions in such cases (dependent on the length of time).

7.RECONFIRMATIONYou must reconfirm all onward and return flight reservations with the relevant airline at least 72 hours prior to departure. This allows the airline to inform you of any unforeseen delays/changes to your itinerary, and provides the airline with contact details for you.

8. SPECIAL REQUESTSIf you have any special requests (e.g diet, room location, room type, twin or double bedded room or a specific facility at a hotel) we will do our utmost toensure that these are passed on to the supplier. We will also be happy to request preallocated seating where airline policy allows. However you should notethat we can not guarantee that suppliers will accept these requests and that they therefore do not form any part of your contract with us.

9. DESPATCH OF TRAVEL DOCUMENTSWe aim to send out your travel documents to you at least 10 days before departure, unless you make a late booking. No tickets will be sent out unless finalpayment has been received and cleared. Travel documents, unless collected from our offices, will be sent by Royal Mail ‘Special Delivery’, a similar service or a courier and these are arranged provided that you cover the additional costs involved. We cannot accept responsibility for items lost in the post and additional charges may be applied for any documents that are reissued.

10. LOST OR STOLEN TICKETSShould tickets become lost or stolen, it is necessary to complete a form of indemnity to be passed to the airline. Some carriers are then prepared to issuereplacement tickets immediately but may impose a fee for this. Other airlines require full payment to issue replacement tickets and will refund the amountpaid for the original documents at a later date. This process can take up to 18 months. We will charge an administration charge of £35.00 per person if wehave to reissue your tickets, in addition to any charges applied by the airline or supplier concerned, should we have to reissue your travel documents forwhatever reason.

11. IF YOU HAVE A COMPLAINTIf you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) so that they can endeavour to put things right. If yourcomplaint is not resolved locally, please follow this up within 14 days of your return home by writing to Customer Services at our Head Office address, givingyour booking reference and all other relevant information and evidence. This will assist us quickly to address your concerns and speed up our response to you. If you fail to do this we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract. It is unlikely that you will have a complaint that cannot be settled amicably between us.

12. YOUR FINANCIAL PROTECTIONWhen you buy an ATOL protected air package of flight from us, you will receive a confirmation invoice from us (or via our authorised agent through which youbooked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 3802. In the unlikely event of our insolvency,the CAA will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visitthe ATOL website at www.atol.org.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking. Schedule Airline Failure Insurance (SAFI) will be added to your invoice if scheduled airline flights are booked. For full details of the financial protection in place for your booking, please enquire at the time of making a booking.

13. TRAVEL INSURANCEWe strongly recommend that you purchase comprehensive travel insurance when making your reservation. Redseven offers a comprehensive policy, which covers medical and repatriation expenses, personal baggage and personal effects, loss or theft of money, personal liability and cancellation or curtailment charges. Once the 14-day cooling off period built into the Insurance Policy has expired, weare not able to refund the insurance premium. This is a condition of the insurance company.

14. PASSPORTS, VISAS AND HEALTHIt is your responsibility to ensure passengers travelling in your reservation are in possession of a full passport and visas if required for the period of travel. Many countries require that your passport be valid for at least 6 months after your departure date from that country. Please contact your local doctor who can provide immunisation requirements. Advice can also be obtained from DOH leaflet ‘Advice on Health for Travellers’. We can advise generally on Visa and Health requirements. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. We cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense because of such a failure on your part, you will be obliged to reimburse us. In addition, it is your responsibility to ensure that you do not behave in any way which causes offence or which risks causing offence or danger to other holidaymakers or which risks damaging property belonging to others. Hotelmanagers and pilots do have legal powers to remove unruly holidaymakers from their hotel and/or aircraft. Should this happen, we cannot be held liable in any way to you and you will be obliged to meet the cost of purchasing replacement hotel accommodation and/or air tickets.

15. PRE-TRAVEL ADVICEThe Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC (Ceefax page 470) or on the internet at www.fco.gov.uk/travel. Alternativelyyou can contact the ABTA Information Department on: 0901 201 50 50 (calls charged at 50p per minute).

16. IF WE CHANGE OR CANCEL YOUR HOLIDAY(Packages only)It is unlikely that we will make any amendments or changes to your travel booking after it has been confirmed. However because travel arrangements are often made many months in advance and because we have no control over some of the products featured changes and cancellations may occasionally be necessary. We reserve the right to make changes or cancel your travel arrangements in any circumstances and at any time. A change may be ‘major’ or ‘minor’. A major change would be considered to be a change in accommodation toa lower standard, or to a different resort, or the cancellation of a tour, a rescheduling of your flight departure time by more than 12 hours, or a changeof your departing airport (excluding a change between Heathrow or Gatwick or an airport which is more convenient to you). We reserve the right to make a minor change and we will tell you as soon as possible. If there is a major change to yourtravel arrangements we will inform you as soon as is reasonably possible. You will have a choice of either accepting the change of your package, accepting an offer of a comparable package (paying the difference if the alternative is more expensive) or cancelling the package and receiving a full refund. Please note that some tours require a minimum number of bookings to operate. In the unlikely event that a tour is cancelled due to low bookings you will be told as soon as is practical. If we are unable to provide you with a significant element of the package after you have departed we will make alternative arrangements for you at no extra charge. Package bookings are not cancelled less than 8 weeks prior to departure unless in cases of ‘Force Majeure’ or failure to pay your balance on the specified date. This means that we will not have to pay compensation if wehave to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire,adverse weather conditions, unforeseen operational decisions of air carriers such as changes of schedule, or other unforeseen or unavoidable circumstances beyond our control. If the cancellation has not been caused by force majeureor low bookings we will pay you compensation as set out below: (Period before departure within which a major change is notified to you); followed by: Compensation per person: more than 56 days - Nil; 55-29 days- £10; 28 days or less - £20.

17. YOUR HOLIDAY PRICE (Packages only)The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser. Also government action such as changes in VAT or any other government imposed changes and currency changes in relation to anexchange rate variation. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Whether you cancel or not you will also be entitled, on the terms set out in respect of majorchanges, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as indicated. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no  impact on the price of your travel due to contractual and other protection in place.

18. OUR LIABILITY (Packages only)We accept responsibility for ensuring that the travel arrangements which you book with us are supplied as described in our brochures and that the servicesoffered reach a reasonable standard, or if you suffer personal injury, illness or death as a result of any improper performance by us of the obligations we owe you under your holiday contract, we will pay you reasonable compensation. Taking into account such factors as the cost of your package any action you could have taken to minimise the inconvenience suffered. We will not be liable forany compensation if the personal or psychological injury, illness or death does not result from any fault on our part, or on the part of our suppliers but is due to your fault or the actions of someone unconnected with your holiday, or to an unusual and unforeseen circumstance beyond our control, which neither we, nor our suppliers could have anticipated. Our liability is limited in accordancewith relevant international convention. You can ask for copies of these international conventions from our office allowing 28 days for delivery. If you orany member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements made with us, we shall at our discretion, offer advice, guidance and assistance tohelp you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence. Where legal action is contemplated our written consent must be obtained prior to commencementof proceedings and our consent is subject to your undertaking to assign any costs received or any benefits received under any relevant insurance policy to ourselves. Our costs in respect of the above on behalf of you and any member of your party shall not exceed £5,000.

19. OUR RESPONSIBILITIES19.1 Where the client does not suffer personal injury: should services booked not be provided we will pay no refund or compensation if there has been no fault on the part of Redseven or it’s suppliers and the reason for the failure in the arrangements was the clients fault, the actions of a third party unconnected with the arrangements or could have been foreseen or avoided by Redseven or it’s suppliers even if all due care had been exercised. 19.2 Where the client suffers death or personal injury as a result of an activity forming a part of the itinerary arrangements consisting of at least a 2 night weekend booked with Redseven, we do not accept liability if there is no fault of Redseven’s or our suppliers part or the cause was the clients fault, the actions of a third party unconnected with the arrangements or could not have been foreseen or avoided by Redseven or our suppliers, representatives or agents even if all due care had been exercised.

20. BEHAVIOUR Aircraft/Ship captains are legally empowered to deny boarding to any passengers presenting themselves at the aircraft or ship, who, at the captain’s absolute discretion are unacceptably under the influence of drink or drugs.Any passenger who is denied boarding on the travel sector flight or sailing for that reason shall be deemed to have given notice of cancellation of their booking at that moment and cancellation charges as set out in 5.1 will apply.Redseven reserves the right to decline to accept or retain any person as a client if their conduct is disruptive and affecting the enjoyment of other passengers or holidaymakers.  We shall be under no liability for any extra costs incurred by such a person as a result of our doing so.

21. COURSE CONDITIONS Redseven cannot be held responsible for the actual playing conditions of golf courses whether caused by course maintenance, climatic conditions or other cause.  We request maintenance schedules from all featured courses and pass on all information received to relevant clients.  Please note that maintenance schedules are subject to local weather conditions.  Additionally, golf course closure due to adverse weather is at the discretion of the course.Overseeding & hollow-tining can affect certain courses at certain times.  Providing we are notified, we will advise you of these so alternative arrangements can be made.

22. HANDICAP CERTIFICATES Courses are increasingly introducing and enforcing handicap limits.  At many courses it is mandatory to produce your certificate prior to play.  Where a Golf Club imposes handicap limits and handicap certificate conditions we will pass on your handicap details but it is your responsibility to comply with the club’s rules and policy. It is agreed you are solely responsible to take a certificate to all courses.

23. BUGGIES US Spec normally means that it is mandatory to take a buggy.  However on European style courses it is considered an extra and in many cases the supply cannot be guaranteed as it is seen as additional rather than necessary. Due to this inconsistency of supply, Redseven Golf does not pre book buggies.

24.CARRIAGE OF HOLD LUGGAGE AND GOLF EQUIPMENT Almost all airlines now charge for the carriage of luggage, ancillaries and equipment that are transported in the hold. Charges are determined by number of items and weight. Weight allowance and costs will be notified upon confirmation of your airline booking and will be added to your total holiday invoice and all payments are non-refundable. You assume all responsibility for any excess baggage charges at check-in. It is agreed and understood that airlines and their staff have final decision on what will be carried on their aircraft.

25. START TIMES & GREEN FEES At time of booking you will be asked to state your preferred courses and the dates of play. Upon payment of final balance we will confirm your reservation which will include your allocated tee times,   and dates of play, within your itinerary which will be planned by us to optimise your enjoyment subject to the availability of courses as notified to us.  Accordingly requests are not binding on us.We will confirm your booking in writing listing your golf arrangements. At time of booking we will endeavour to accommodate your requested dates of play and tee times, however it is agreed your preferences at this stage are requests only.After receiving confirmation from all the relevant golf clubs we will confirm “actual” times to you after which we reserve the right to charge an “amendment fee” if you want to alter your confirmed itinerary.Cancellation of “actual” tee times will incur cancellation charges up to the full value of the green fee.If we or the golf clubs subsequently alter your “actual” time for a club competition for example, we will try to ensure a suitable alternative is found.  Changes to golfing arrangements will not be considered as “major changes”Single golfers on courses where buggies are included are liable to pay an additional charge for the single buggy hire locallyGolf Clubs reserve the right to make up matches to 4 balls.

26. PRESENTATIONIn preparing the details of any facilities to be presented in our brochures, publicity or material,websites and other forms of communication to display our products and services; 20.1 We have relied upon information provided byour suppliers. All photographic and pictorial references are purely representative of the facilities and products and will be accepted as such. Whilst we believe any representations to be true we cannot accept liability for any false representation or breach of implied warranties of any kind as to the facilities on offer and we shall not accept liability for any loss arising from any cause save to the extent that we have been in breach of these terms and conditions. In any event our liability will be limited to the amount of the total cost of the reservation less anyinsurance premiums.27. DEFINITIONS:A. Scheduled Airline Flight. One flight on a regular systematic service operated in such a manner that the benefits thereof are available to the general public.B. Scheduled Airline. An Airline operating Scheduled Airline Flights as all or part of its business.C. Insured Person. Such Person who has booked a ticket or tickets within the United Kingdom for one or more Scheduled Airline Flights through the Master Policy Holder and who is named in the confirmation. invoice and/or deposit receipt for bookings relating hereto provided the Scheduled Airline is not bonded nor the risk insured elsewhere.D. Insolvency. Where the Scheduled Airline enters into ‘insolvency winding up” as defined by Rule 4.151 of the Insolvency Rules 1986 or any statutory modification thereof or an equivalent formal insolvency process under any competentjurisdiction.E. Net Ascertained Financial Loss. The amount paid by the Insured Person for the purchased price of the Scheduled Airline Flight on the airline suffering insolvency or where insolvency occurs after the tip has commenced the sum equivalent to the purchased price of the unused tickets on the Scheduled Airline suffering insolvency.Exclusions:1. Where the insurance was effected after the date of the first threat of insolvency. 2. Recoveries and/or refund from credit cards and charge cards.3. As more fully defined in the Master Policy4. Consequential loss of any nature.All terms and conditions are as more fully defined in the Policy in the possession of the Master Policy Holder. In the event of an occurrence likely to give rise toa claim the Policyholder should notify in writing within 14 days after the event to Ashbourne Tilley (Special Risks) Ltd., 24 Alie Street, London EC1 8DE. The Insured Person will provide at their own expense whatsoever information insurers require relating to the claim.GENERAL INFORMATION: Please note that air fares are constantly charging and usually increasing. Very often there is little or no notice of these increases,but very rarely do increases apply to tickets already issued. It is therefore to your advantage to finalise payment as soon as you can after booking, and so reduce any risk of surcharge. Please remember your deposit only secures the reservations, not the price.AIRLINE PASSENGER INFORMATION: Please note that airlines are now required by laws introduced in the United States and other countries to give bordercontrol agencies access to passenger data.Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. E&OE: Please note that the details shown arestated Errors & Omissions Excepted.HEAD OFFICE:Redseven, Kensington Street, Brighton, BN1 4AJWHENEVER YOU CONTACT US PLEASE QUOTE YOUR BOOKING NUMBER SO WE MAY LOCATE YOUR FILE WITHOUT DELAY

28. METHODS OF PAYMENTPERSONAL & COMPANY CHEQUES to be made payable to Redseven Bargain Travel Bureau Limited.  Please note we require ten working days for cheque clearance before tickets can be issued.  Should insufficient time be available to allow this we can arrange special clearance with our bank at an additional cost of £15. We are unable to accept foreign currency cheques.IF ANY CHEQUE IS RETURNED TO US BY OUR BANK UNPAID, A £15 CHARGE WILL BE LEVIED.  BANK & BUILDING SOCIETY DRAFTS will be accepted and treated as cash as long as they are received when the issuing office is open and We to verify the same, i.e. before 4pm on weekdays.  CREDIT CARDS are acceptable as a form of payment. Redseven Bargain Travel Bureau accepts Visa, MasterCard, JCB, American Express and Diners Club. However, Redseven Bargain Travel Bureau will levy a 2% surcharge on such payments, except for American Express and Diners Club Cards which will incur a 2.5% surcharge. If the card is in a name other than the traveller we will require written or faxed authorization from the card holder, including a photocopy of both sides of the card itself, before any tickets can be released.

DEBIT CARDS: Redseven Bargain Travel Bureau accepts Delta and Maestro Cards.